Effective Date: May 24, 2025
Website: https://zapmyjunk.ca
Zap My Junk (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers and visitors to our website, https://zapmyjunk.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information when you interact with our website, contact us, or use our services:
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Contact Information: Name, email address, phone number, address
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Service Details: Pickup addresses, types of junk to be removed, special requests
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Payment Information: Billing details (processed securely through third-party providers)
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Website Usage Data: IP address, browser type, device information, pages visited, and interaction data via cookies or similar technologies
2. How We Use Your Information
We collect and use your personal information for the following purposes:
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To respond to inquiries and provide customer support
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To schedule and carry out junk removal services
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To process payments and send invoices or receipts
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To improve our website, services, and customer experience
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To communicate updates, promotions, or changes to our services (with your consent)
3. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Disclosure of Information
We do not sell or rent your personal information. We may share your information with third parties only when necessary:
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With service providers who support our operations (e.g., payment processors, IT support)
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When required by law, court order, or government regulation
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To protect the rights, property, or safety of Zap My Junk, our customers, or others
5. Data Security
We use reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
6. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, and as required by applicable laws and regulations.
7. Your Rights
Under Canadian law, you have the right to:
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Access the personal information we hold about you
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Request corrections to any inaccurate or incomplete information
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Withdraw your consent to our use of your personal information
To make a request, please contact us at the details below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review it periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Zap My Junk
Newmarket, Ontario, Canada
Email: jeff@zapmyjunk.ca
Website: https://zapmyjunk.ca